Legal Notice and General Terms of Use

1. Corporate Information

In compliance with current regulations on information society services and electronic commerce, users of this website are informed of the following identification details:

Accessing, browsing and using the website www.pack2send.com (hereinafter, the "Website") implies the express and unreserved acceptance of this Legal Notice and the General Terms of Use.

2. Purpose of the Website

The purpose of the Website is to provide corporate, commercial and operational information about the services offered by PACK2SEND SAU, including, among others:

• Domestic and international freight transport.
• Courier and express services.
• Integral logistics and distribution.
• Customs management and international trade.
• Freight forwarding services.
• E-commerce and fulfillment solutions.
• Warehousing and logistics management.
• Technology services related to the supply chain.

The information contained on the Website is for informational purposes only and does not constitute a binding contractual offer unless expressly stated otherwise.

3. Conditions of Access and Use

The user agrees to use the Website in accordance with applicable legislation, good faith, public order and these conditions.

4. Logistics and Transport Services

The services offered by PACK2SEND SAU will be subject, in each case, to:

• Specific contracting conditions.
• Current rates.
• Operational and geographical restrictions.
• Applicable national and international regulations.
• Conditions of the operators, agents or logistics partners involved.

5. Limitation of Liability

PACK2SEND SAU makes its best efforts to guarantee the accuracy, availability and continuity of the Website and its services; however, it does not guarantee the absence of errors, interruptions or technical incidents.

Under no circumstances shall PACK2SEND SAU be liable for delays, losses, damages, operational incidents or breaches arising from:

• Force majeure or unforeseeable events.
• Natural phenomena, pandemics or health emergencies.
• Governmental actions, regulatory restrictions or regulatory changes.
• Customs or security detentions, blockades or inspections.
• Labor disputes, strikes, lockouts or operational disruptions.
• Embargoes, international sanctions, trade blockades or export/import restrictions.
• Commercial, economic or diplomatic conflicts between States, territories, operators or third parties involved in the international logistics chain.
• Wars, armed conflicts, terrorism, cyberattacks or situations of international instability.
• Actions, omissions, insolvencies or breaches by third-party logistics operators, carriers, agents, freight forwarders, customs or external providers.
• Incorrect, incomplete or false information provided by senders, recipients or third parties.
• Circumstances beyond the reasonable control of PACK2SEND SAU.

6. Prohibited and Restricted Goods

The user warrants that the goods sent fully comply with the applicable legislation at origin, transit and destination, as well as with the operational restrictions of PACK2SEND SAU and of the operators, agents and freight forwarders involved.

7. Customs and International Trade

The sender and/or recipient shall be solely responsible for:

• The accuracy of the documentation provided.
• Compliance with customs and regulatory requirements.
• The payment of duties, taxes, fees or surcharges.
• Obtaining the necessary licenses, permits or authorizations.

8. Intellectual and Industrial Property

All content on the Website (texts, images, logos, trademarks, designs, source code, databases and other elements) is owned by PACK2SEND SAU or by third-party licensors and is protected by national and international regulations on intellectual and industrial property.

The reproduction, distribution, public communication, transformation or any other use of the content without the express written authorization of PACK2SEND SAU or, where applicable, the corresponding owner, is prohibited.

9. Personal Data Protection

PACK2SEND SAU will process personal data in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) and any other applicable regulations, as detailed below:

9.1 Data controller

9.2 Purposes of the processing

• Handling of inquiries, requests for information and quotations.
• Commercial, contractual and administrative management of the contracted logistics services.
• Management of shipments, customs procedures and communications with logistics operators, freight forwarders and public administrations.
• Invoicing, collection and compliance with legal, tax and accounting obligations.
• Sending commercial communications, where applicable, subject to the data subject's prior consent.

9.3 Legal basis for processing

• Performance of a contract or implementation of pre-contractual measures (Art. 6.1.b GDPR).
• Compliance with legal obligations (Art. 6.1.c GDPR), especially in customs, tax and commercial matters.
• Legitimate interest in internal administrative management and Website security (Art. 6.1.f GDPR).
• Consent of the data subject for the sending of commercial communications or where expressly requested (Art. 6.1.a GDPR).

9.4 Recipients

Data may be disclosed, when necessary for the provision of the service or by legal obligation, to:

• Logistics operators, carriers, freight forwarders, customs agents and partner collaborators.
• Public administrations, customs and security authorities.
• Financial institutions and insurance companies.
• Technology providers acting as data processors (hosting, email, document management), subject to the corresponding agreement under Art. 28 GDPR.

9.5 International data transfers

International logistics activities may involve the transfer of data to countries outside the European Economic Area. In such cases, PACK2SEND SAU will adopt the safeguards required by the GDPR (adequacy decisions of the European Commission, standard contractual clauses or, where appropriate, the exceptions provided in Art. 49 GDPR).

9.6 Retention period

Data will be kept for as long as necessary to fulfill the purpose for which it was collected and, subsequently, for the periods legally required to address potential liabilities (in particular, those provided for in the Spanish Commercial Code, tax regulations and customs regulations).

9.7 Rights of the data subject

The data subject may exercise the following rights at any time:

• Access, rectification and erasure of their data.
• Restriction of or objection to processing.
• Data portability.
• Withdrawal of consent previously given, without retroactive effect.
• Not to be subject to automated decisions with legal effects.

To exercise these rights, the data subject may contact PACK2SEND SAU in writing, indicating the right being exercised, by emailing p2s@pack2send.com or by postal mail to the address indicated in section 9.1.

9.8 Complaint to the supervisory authority

If the data subject considers that the processing of their data does not comply with the regulations, they have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es), without prejudice to any other administrative or judicial remedies that may be available.

9.9 Data security and accuracy

PACK2SEND SAU has adopted the appropriate technical and organizational measures to ensure the security of personal data. The user warrants the accuracy of the data provided and undertakes to communicate any modifications.

10. Local Storage and Cookies

The Website does not use tracking, analytics or advertising cookies, nor third-party cookies.

The Website only uses local browser storage (localStorage) for the technical purpose of remembering the visual theme preference (light or dark) selected by the user. This use is covered by the exception established in article 22.2 of Spanish Law 34/2002 (LSSI-CE) for interface personalization preferences chosen by the user, and therefore does not require prior consent.

If, in the future, cookies or tracking technologies are incorporated, the corresponding Cookies Policy will be published and the consent mechanism required by the regulations will be enabled.

11. Third-Party Links

PACK2SEND SAU assumes no responsibility regarding the content, services or practices of external websites linked from the Website. The inclusion of links does not imply recommendation, association or any relationship with such sites. Access to them is carried out under the sole responsibility of the user.

12. International Regulatory Compliance

PACK2SEND SAU carries out its activities under principles of regulatory compliance, corporate integrity and international logistics security, observing the applicable national and international regulations on transport, international trade, sanctions, export controls and prevention of money laundering.

13. Modifications

PACK2SEND SAU reserves the right to modify, update or remove the content of the Website and this Legal Notice without prior notice. Users are advised to periodically review this page to be aware of the current version.

14. Applicable Law and Jurisdiction

This Legal Notice shall be governed by applicable Spanish and European legislation. Any dispute arising from the use of the Website shall be submitted to the Courts and Tribunals of A Coruña, Spain, without prejudice to the jurisdiction that legally corresponds to the user when acting as a consumer.

15. Corporate Contact